Take off the case.
Thick, magnetic and metal cases can interfere. Try the phone without its case.
A helping pawLet’s find
Let’s find
the little tap.
Phones can be a little particular. Your KinTag needs to be close to the phone’s NFC reader for a moment. Here’s where to start.
Try these three things ↓
A few small adjustments.
Wake and unlock.
Hold the back of the phone directly against the tag for a second or two, then open the notification.
Move slowly.
Try a little higher or lower. NFC works at very close range, and the reader’s position depends on the phone.
Get to know your phone
Where’s the sweet spot?
These are starting points. Check your phone manufacturer’s instructions for your exact model.
The tap opens a web page.
The phone needs an internet connection to open the contact page. A KinTag does not need charging, does not require an app download and does not track a location.
See it work
One tap. That’s the whole thing.
No app to install, nothing to pair, nothing to charge. Someone holds their phone to the tag and your contact page opens.
Filmed on a phone, not in a studio.
We’ll help you along
Still not connecting?
Tell us your phone model and what happens when you try. Avoid emailing private contact or medical details.
Email support